Protect Yourself from Scams (En español)

This is brought to you by the Social Security Administration and its Office of the Inspector General.

Scam Alert

March 28, 2024 Don’t hand off cash to “agents.” This new scam trend introduces an element of physical danger to scams that never existed before. Read more.

FTC Video: Hang Up on Social Security Scam Calls

What Are Social Security-Related Scams?

Criminals continue to impersonate SSA and other government agencies in an attempt to obtain personal information or money.

Scammers might call, email, text, write, or message you on social media claiming to be from the Social Security Administration or the Office of the Inspector General. They might use the name of a person who really works there and might send a picture or attachment as “proof.”

Social Security employees do contact the public by telephone for business purposes. Ordinarily, the agency calls people who have recently applied for a Social Security benefit, are already receiving payments and require an update to their record, or have requested a phone call from the agency. If there is a problem with a person’s Social Security number or record, Social Security will typically mail a letter.

Four Basic Signs of a Scam

Recognizing the signs of a scam gives you the power to ignore criminals and report the scam.

Scams come in many varieties, but they all work the same way:

1. Scammers pretend to be from an agency or organization you know to gain your trust.
2. Scammers say there is a problem or a prize.
3. Scammers pressure you to act immediately.
4. Scammers tell you to pay in a specific way.

Known Tactics Scammers Use

Scammers frequently change their approach with new tactics and messages to trick people. We encourage you to stay up to date on the latest news and advisories by following SSA OIG on LinkedIn, Twitter, and Facebook or subscribing to receive email alerts.

These are red flags; you can trust that Social Security will never

• Threaten you with arrest or legal action because you don’t agree to pay money immediately.
• Suspend your Social Security number.
• Claim to need personal information or payment to activate a cost-of-living adjustment (COLA) or other benefit increase.
• Pressure you to take immediate action, including sharing personal information.
• Ask you to pay with gift cards, prepaid debit cards, wire transfers, cryptocurrency, or by mailing cash.
• Threaten to seize your bank account.
• Offer to move your money to a “protected” bank account.
• Demand secrecy.
• Direct message you on social media.

Be skeptical and look for red flags. If you receive a suspicious call, text message, email, letter, or message on social media, the caller or sender may not be who they say they are. Scammers have also been known to:

• Use legitimate names of Office of Inspector General or Social Security Administration employees.
• “Spoof” official government phone numbers, or even numbers for local police departments.
• Send official-looking documents by U.S. mail or attachments through email, text, or social media message.

Fraudsters create imposter social media pages and accounts using Social Security-related images and jargon. This helps them appear as if they’re associated with or endorsed by Social Security. The imposter pages could be for the agency or Social Security and OIG officials. The user is asked to send their financial information, Social Security number, or other sensitive information. Social Security will never ask for sensitive information through social media as these channels are not secure.

Here are some ways to spot an imposter page:

• Number of followers.
• Incorrect punctuation or spelling.
• Links to pages not on ssa.gov.
• Advertisements for forms or other SSA documents.
• Incorrect social media handle. To view the list of Social Security’s official social media channels, we encourage you to visit www.ssa.gov/socialmedia

It is illegal to reproduce federal employee credentials and federal law enforcement badges. Federal law enforcement will never send photographs of credentials or badges to demand any kind of payment, and neither will federal government employees.

Report the scam.

Note—Scammers are using Artificial Intelligence (AI) as an additional tactic to trick people. You may find more information regarding AI Scams from the Senate Special Committee on Aging’s brochure, “Emerging Threat: Artificial Intelligence”.

How to Avoid a Scam

Protect yourself, friends, and family — If you receive a suspicious call, text, email, social media message, or letter from someone claiming to be from Social Security:

1. Remain calm. If you receive a communication that causes a strong emotional response, take a deep breath. Talk to someone you trust.
2. Hang up or ignore the message. Do not click on links or attachments.
3. Protect your money. Scammers will insist that you pay with a gift card, prepaid debit card, cryptocurrency, wire transfer, money transfer, or by mailing cash. Scammers use these forms of payment because they are hard to trace.
4. Protect your personal information. Be cautious of any contact claiming to be from a government agency or law enforcement telling you about a problem you don’t recognize, even if the caller has some of your personal information.
5. Spread the word to protect your community from scammers.
6. Report the scam to the Office of the Inspector General at oig.ssa.gov/report.

How to Report

When you report a scam, you are providing us with powerful data that we use to inform others, identify trends, refine strategies, and take legal action against the criminals behind these scam activities.

If you are unsure about the type of scam, but want to report it, visit USA.gov’s Where To Report a Scam. The tool will help you to find the right place to report a scam.

What to Do if You Were Scammed

Recovering from a scam can be a long and difficult process. Here are some reminders:

• Do not blame yourself. Criminal behavior is not your fault.
• Stop contact with the scammer. Do not talk to them or respond to their messages.
• Notify the three major credit bureaus: Equifax, Experian, and TransUnion to add a fraud alert to your credit report.
• Protect your Social Security Number.
• Request a replacement SSN card or new SSN, if necessary.

The Federal Trade Commission’s “What To Do if You Were Scammed” article has information about what to do if you paid someone you think is a scammer or gave a scammer your personal information or access to your computer or phone.

Additionally, the Federal Trade Commission provides assistance in multiple languages. The Federal Trade Commission’s “New Help for Spotting, Avoiding, and Reporting Scams in Multiple Language” and “Consumer Education in Multiple Languages” has information about reporting and avoiding scams in your preferred language.

Help Us “Slam the Scam”!

Please visit our Resources page for more information on how you can help us “Slam the Scam”.

About the Social Security Administration Office of the Inspector General

The Social Security Administration Office of the Inspector General has independent oversight of SSA’s programs and operations. SSA OIG is responsible for conducting audits, evaluations, and investigations and reporting on and providing recommendations for programs, operations, and management improvements.